PermitPilot Concierge Authorization
Last Updated: February 2025
This Authorization allows The Joolt Group LLC ("PermitPilot") to provide administrative submission support ("Concierge Services") for STR-related renewals/filings based on your request.
1. Scope of Authorization
By selecting Full-Service submission and paying the applicable fee, you authorize PermitPilot to:
- compile documents you upload/provide into a submission packet
- draft a cover email/letter using your provided information
- submit the packet via the configured channel (email, portal steps, or mail preparation) where applicable
- communicate with the jurisdiction regarding administrative follow-ups (unless you opt out)
2. Your Responsibilities
You confirm that:
- you are authorized to submit the filing for the property
- all information and documents you provide are accurate and complete
- you understand PermitPilot is not responsible for jurisdiction decisions or delays
- you will respond promptly if additional info is requested
3. No Legal Advice; No Guarantee
PermitPilot is not a law firm and does not provide legal advice.
PermitPilot does not guarantee acceptance, approval, issuance, renewal, or continued platform listing.
4. Submission Limits
PermitPilot may pause or decline Concierge submission if:
- required documents are missing
- the jurisdiction process is unclear, blocked, or inaccessible
- suspicious or fraudulent activity is detected
5. Communications
You authorize PermitPilot to send and receive emails on your behalf only for the Concierge submission context, using PermitPilot's operations inbox and referencing your property/license details.
6. Fees
Concierge fees cover administrative handling and are generally non-refundable once the process starts (see Refund Policy), except as required by law.
7. Confirmation
By proceeding, you acknowledge and accept this Authorization.
Customer confirmation (to be completed when using Concierge):
Customer Name: ____________________
Customer Email: ____________________
Property Identifier (nickname or address): ____________________
Date: ____________________